VoIPPresence Switchboard Product Features Comparison

A comparison chart of the PBX style features offered by the VoIPPresence product range, comparing Corporate Switchboard and Call Centre Features with the Small Business Edition.

Feature Categories

Capacity Call Centre Corp SBE Users 1 - 9999 1 - 9999 1 - 10 Groups (Departments) 1 - 9999 1 - 9999 1 - 8 VoIP Softphones 1 - 9999 1 - 9999 1 - 10 Inbound Main Numbers As Required As Required 1 0871 10ppm Flat Rate National Number 0844 5ppm Flat Rate Lo-Call National 0800 0808 0ppm Freephone Number 0808 only +44870 UK National Rate Number - 01, 02 etc. London or Geographic Number Global International Phone Numbers Use of PhonePresence with Existing Inbound Connections - Inbound Direct Dial Numbers for Users 1 - 9999 1 - 9999 1 - 10 Active Target Phone Numbers per User 8 + VoIP Number 8 + VoIP Number 4 + VoIP Number Simultaneous Calls 30 30 30 Call Recording Retention Time 3 Month Standard 3 Month Standard -

Call Handling Call Centre Corp SBE Greeting Message Departmental Selection Menu Personnel Selection Menu Automated Attendant (Dial Extension Number) Customizable IVR Trees - Inbound and Outbound Call Recording - Call Transfer Advice Call Reject Option (Answering Machine Detection) - Call Queuing to Departments Flexible Call Queuing Reassurance - Event Monitor - - Call Queue Monitoring / Wallboard - - Queue Position Announcements - Jump from Queue Options - Overflow Queues and Groups - ACD Distribution Patterns - Skills Based Routing - - Agent Status Monitoring / Wallboard - - SMS and Email Missed Call Alerts - Caller Number Routing and Messaging Optional - Library of Announcements - - Voice Noticeboard - - Transfer to Landlines Transfer to Mobiles Transfer to VoIP Phones Group Simultaneous Ringing Optional - Call Blending - - Preview Dialling - - Screen Popping - - CRM Database Integration Optional - - Call Scripting / Data Capture Optional - - Hold Caller (Mute) Music on Hold Transfer Caller to Other User or Dept. Auto Timer for Night, Lunch, Weekend Modes Holiday Timers - PIN Controlled Access - Dynamic Route Selection for Failover - Speech Recognition

Voicemail Call Centre Corp SBE Departmental Mailboxes 1 - 8 Personal Mailboxes 1 - 10 Customized Greetings Automated Voicemail Transfer (Users) Automated Voicemail after Too Long in Queue (Depts) Time of Day / Calendar Voicemail SMS Paging of New Messages Web Access to Messages - Email Forwarding of Messages as Attachments Dial in to Retrieve Messages New and Saved Messages Time and Date of Message Arrival Multi-Part Messages / Data Capture - -

User Control Call Centre Corporate SBE Phone Web Phone Web Phone Web Log in/out of Numbers Log in/out of Groups - - - Access Voicemail Messages Record Voicemail Greeting and Name Change Numbers (e.g. Mobile Number) - - - Create Temporary Login Number View Recent Missed and Received Calls - - - Send SMS to Users and Groups - - - Change Password - - -

System Administrator Control Call Centre Corporate SBE Phone Web Phone Web Phone Web Agent Activity Reports - - - - - Agent Activity Monitoring PC Based - - - - Call Monitoring (Optional) - - - - - Conversation Recording - - Override Auto Timer Change Timer Settings - - - Record System Messages Administer Groups and Members - - - View Inbound Call Traffic Reports - - - View Outbound Call Traffic Reports (from VoIP Phones) - - - Change Control Panel Visual Settings - - - Change User Details and Passwords - - -