VoIPPresence Telephony reduces communication costs for business

VoIPPresence is an Internet based VoIP version of the highly successful X-on Virtual Switchboard service. It provides all the features of an expensive hardware PBX but at minimal cost.

Convergence of Voice and Data technologies with an associated cost reduction for business is easily achieveable with VoIPPresence Virtual Switchboard.

VoIPPresence uses a high speed Internet connection such as Broadband to connect business staff and customers via Virtual Switchboard. A comprehensive range of features increases staff productivity along with the cost advantage of free internal calls. This can include home workers and branch offices.

A simple to use online control panel means no specialist in-house or outsourced staff are required. VoIPPresence also provides comprehensive support dependant on the chosen service level.

VoIP Summary

VoIP (Voice over Internet Protocol) is allowing users to enjoy the same low cost untimed connection with their phone calls as most of us now experience with the Internet via broadband.

VoIP technology converts analog audio signals into packets of digital data which are transmitted via the Internet and subsequently reassembled and converted back to sound at the receiving end.

Consequently, using some of the available free VoIP software, an Internet connection, preferably Broadband, can be used to place free phone calls, bypassing the phone company entirely.

Basic infrastructure components:

VoIP Phone, Gateway or Computer:
Having an IP address, a VoIP device can send and receive digital data packets.
VoIP Call Manager or Call Controller:
Stores the location of every IP device on the Network. Call requests are forwarded to the Call Manager which links to the recipient, dropping out of the packet flow when the call has been accepted. This allows the call to connect using the quickest path.
VoIP Network:
Prioritize voice packets through bottlenecks to avoid packet loss and the resulting fragmented sound.

VoIP Service Options

VoIP Phones

VoIP Phones resemble standard phones, but use an Ethernet connector instead of the usual phone connectors to connect directly to a router. VoIP telephones have the necessary hardware and software installed.

Analog Telephone Adaptor

An Analog Telephone Adaptor (ATA) allows VoIP use via a standard phone by converting the analogue signal to digital. To make VoIP calls, plug the cable which usually goes to the wall socket into the ATA instead. The ATA is then plugged into a computer or Internet connection.

Computer Connection

A microphone and speakers, a soundcard and software, plus an Internet connection, preferably high speed broadband, allow VoIP calls using a PC. The only costs usually associated with PC VoIP calls are the ISP charges.

VoIPPresence Features

Features include existing or non-geographic 0800/0870/0871 phone number, voicemail, caller greeting, staff and departmental menus, call queuing, recording and distribution. Click for a full description of VoIPPresence features.

VoIP Handsets

Click for a discussion and recommendations regarding VoIP Handsets.

VoIP Requirements

VoIP can suffer from quality issues due to a variety of network based reasons. In order that VoIPPresence provide the highest quality VoIP available some requirements need to be met. Click for more information.