VoIPPresence DR and Business Continuity Disaster Recovery and Corporate Phone System Backup In the current political climate business is usually diligent about setting up and maintaining backup for their data systems. The phone system is often overlooked, but any communications failure can be very damaging. If customers cannot communicate with staff and internal communications are also down then the loss to business can be considerable both immediately and in the long term. VoIPPresence DR is a hosted solution providing a replica of an in-house phone system which can be brought online within minutes of any loss to communications. VoIPPresence handles your calls so that they can continue to be taken on landlines, mobiles or VoIP phones. Line faults or vandalism, hardware or software failure, fire or bomb threat, earthquakes or premises evacuation for whatever reason can result in the need for phone system backup. With the integration of VoIP the advantage of cheaper calls means the costs incurred by the communications breakdown and downtime are mitigated by use of IP connectivity. With your backup phone system residing on the network at X-on's dual data centres in London and Suffolk there is no need to purchase or maintain costly equipment.

Customer Relations

With the key features of your phone system replicated customers will most likely not even be aware that there is a communications problem. Caller menus, ACD queues and voicemail can all be configured to mirror those of your existing system, even with the same messages that were recorded for your in-house systems.

Using mobiles, landlines, VoIP phones, or at existing back-up call centres, staff and agents can log in to ACD groups and start receiving calls with voicemails being delivered by email .

VoIPPresence is geographically anonymous so a phone that acts as an 'extension' of the backup phone system can be located anywhere in the world.

Number Diversion

Diversion of numbers can occur either on demand or automatically when hardware failure is detected. Numbers are diverted using a standard feature by your network provider, while Individual numbers can be given unique features by a targeting them to a different VoIPPresence number.

Where phone systems have a large DDI range, it may not be feasible to divert each DDI and in some instances Dialed Number information may be lost. If this is the case and as an example, VoIPPresence can offer the caller the option to re-enter the last three numbers dialled, after notifying of the problem, with the call then being processed.

DR Control VoIPPresence DR is controlled by a comprehensive web management tool with administrators having access to the parameters governing call handling such as timers, messages, call queuing and alerts. On demand and scheduled reports are available for all types of call activity. When a communications breakdown occurs administrators with appropriate access levels can immediately make changes to the way in which calls are handled. Resources such as the staff taking calls can be controlled with all call activity monitored. The feature set for VoIPPresence Disaster Recovery can be configured to meet the needs of any business. The Call Centre Feature Set gives a comprehensive list of features with descriptions.

Outsourced Live Call Centre

Additionally X-on can provide a 24/7 live call centre facility in hot-standby mode connected to your VoIPPresence DR call flow. Our partner companies will be synchronized with current call scripts and able to take calls on changeover to DR backup mode.

User Data Synchronization

VoIPPresence offers a variety of tools for maintaining an up to date database of users and target phone numbers allowing administrators to ensure staff changes are incorporated.

The web administration provides access to the standby database and batch or real time synchronization with personnel or PBX databases can be integrated.

Disaster Recovery Products

VoIPPresence DR is part of a range of Disaster Recovery telecommunications products from X-on.

X-on Alert is an interactive contact tool administered via the phone or web to alert individuals or groups about an incident via phone call, SMS and email.

X-on Voicebank provides a voice message noticeboard allowing real time DR updates to be communicated to groups of people on demand by calling a designated information number.

Peace of Mind VoIPPresence is a wholly owned product of Storacall Technology Ltd T/A X-on, incorporated in 1979 and since wholly involved in the development and sales of voice telecommunication products. X-on has interconnects with the UK Telephone Networks and the Internet at triple resilient data centres in London's Docklands, Wandsworth and Framlingham Suffolk. The client base ranges from small enterprises to the FTSE 100 quoted and public sector organizations. X-on recognizes that quality of customer service is a key concern to organizations wishing to outsource and prides itself in a client base that will attest to a personal and responsive approach.

For further information please Contact Us via our online form or call our Sales Team on 080 0075 0075.

Why VoIPPresence?

Immediately continuity to business phone traffic in the event of disaster   Maintain contact with customers and suppliers   Duplication of company phone structure ensures customer experience maintained   Single Point of Maintenance and Administration via the Web   No need for step upgrades when adding lines, numbers, users or features   Contacts Multi Site, Mobile and Home workers and backup call centres   No add-on devices required for Voicemail, IVR, Call Recording, Management   24/7 operation maintained by X-on engineers   Backed by a company with years of experience and thousands of clients