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VoIPPresence Corporate Virtual Switchboard Features

The Corporate Edition of VoIPPresence offers a comprehensive list of Switchboard style features with the additional flexibility of online administration. Links to individual Corporate Virtual Switchboard feature descriptions are provided below.
Or click here to view the features as a full list.

Feature Categories


Capacity
Call Handling
Voicemail
User Control
System Administrator Control

Capacity



Users 1 - 9999
Groups (Departments) 1 - 9999
VoIP Softphones 1 - 9999
Inbound Main Numbers As Required
0871 10ppm Flat Rate National Number - Revenue Generating
0844 5ppm Flat Rate Lo-Call National - Revenue Neutral
0800
0808
0ppm Freephone Number
+44870 Internationally Accessible UK National Rate Number
0207 London Number
Use of VoIPPresence with Existing Inbound Connections
Inbound Direct Dial Numbers for Users 1 - 9999
Active Target Phone Numbers per User 8 + VoIP Number
Simultaneous Calls 30
Call Recording Retention Time 3 Month Standard
View Details as Full Page

Call Handling



Greeting Message
Departmental Selection Menu
Personnel Selection Menu
Automated Attendant (Dial Extension Number)
Customizable IVR Trees
Inbound and Outbound Call Recording
Call Transfer Advice
Call Reject Option (Answering Machine Detection)
Call Queuing to Departments
Flexible Call Queuing Reassurance
Queue Position Announcements
Jump from Queue Options
Overflow Queues and Groups
Call Distribution Patterns
SMS and Email Missed Call Alerts
Caller Number Routing and Messaging Optional
Transfer to Landlines
Transfer to Mobiles
Transfer to VoIP Phones
Group Simultaneous Ringing Optional
Hold Caller (Mute)
Music on Hold
Transfer Caller to Other User or Dept.
Auto Timer for Night, Lunch, Weekend Modes
Holiday Timers
PIN Controlled Access
Dynamic Route Selection for Failover
View Details as Full Page

Voicemail



Departmental Mailboxes
Personal Mailboxes
Customized Greetings
Automated Voicemail Transfer (Users)
Automated Voicemail after Too Long in Queue (Depts)
Time of Day / Calendar Voicemail
SMS Paging of New Messages
Web Access to Messages
Email Forwarding of Messages as Attachments
Dial in to Retrieve Messages
New and Saved Messages
Time and Date of Message Arrival
View Details as Full Page

User Control

By Phone By Web
Log in/out of Numbers
Log in/out of Groups  
Access Voicemail Messages
Record Voicemail Greeting and Name  
Change Numbers (e.g. Mobile Number)  
Create Temporary Login Number
View Recent Missed and Received Calls  
Send SMS to Users and Groups  
Change Password  
View Details as Full Page

System Administrator Control

By Phone By Web
Conversation Recording
Override Auto Timer
Change Timer Settings  
Record System Messages
Administer Groups and Members  
View Inbound Call Traffic Reports  
View Outbound Call Traffic Reports (from VoIP Phones)  
Change Control Panel Visual Settings  
Change User Details and Passwords  
View Details as Full Page

If you need more information or clarification then please contact us or call our sales team on 0800 075 0075.

Corporate Switchboard

Service


Corporate Overview

Features


Corporate Features
Service Comparison
Caller Prompts
Terms and Conditions

Example Scenarios


Staff in the Field

Corporate Clients


Client Testimonials
Corporate Pricing
Pricing for the Corporate Service is on a quotation basis. Our Sales Team will assess your requirements and offer suggestions and options to ensure all your telecoms needs are met at the lowest possible cost.

Corporate PBX is aimed at levels of business that require individual tailoring, and as some bespoke development may be involved, pricing is on a per project basis.

Outsourcing your telecoms will provide considerable savings over in-house systems and VoIPPresence has the capacity and experience to maximize those savings. To discuss your requirements with our Sales Team please call 080 0075 0075 or via email.
ISO 9001 is an internationally recognized Quality Management System standards certification
Automated Support
The Automated Support System informs our clients on progress of their support queries, an email being issued at the various stages of the investigation into their enquiry.

The Support Web Page logs support issues directly into our database for the attention of the Support Team, saving time and speeding up the resolution of an enquiry.
IVR Services
The VoIPPresence Hosted Phone System can be used for an extensive array of General IVR applications but with the cost savings and ease of maintenance provided by Outsourcing.

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Business Cost Saver?


Most people in Business are well aware that VoIP Technology is capable of delivering significant Communications’ cost reductions for both inbound and outbound calls, with zero cost possible for internal calls. Business has been quick to see the benefits...

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