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VoIPPresence Agent Monitor Supervisor Console
Agent Feedback for the Call Centre Supervisor
Supervisor Console provides real time visual feedback of agent handling of inbound calls. The Windows based application runs on the PC of a Call Centre Supervisor with a real time queue display showing the number and duration of calls in the queue.
The information displayed by Supervisor Console can be projected on a large plasma screen, or similar wall mounted monitor, replacing the call centre wallboard.
Call Centre Agent Status
Call information such as call status and duration is available on a per agent basis allowing individual monitoring and providing the contact centre supervisor the opportunity to highlight problem areas and situations.
Information such as the recent call list is updated immediately calls are completed.
An event driven application that connects to X-on's data through industry standard XMPP, Supervisor Console is simple to configure through corporate networks and firewalls.
If you need more information or clarification then please contact us or call our sales team on 0800 075 0075.
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| Call Centre Pricing |
Pricing for the Call Centre Service is on a quotation basis. Our Sales Team will assess your call handling requirements and develop a call centre solution that fulfils your business requirements at the lowest possible cost.
VoIPPresence Call Centre is highly customizable, and as bespoke development may be involved, pricing is on a per project basis.
Outsourcing your telecoms will provide considerable savings over in-house systems and VoIPPresence has the capacity and experience to maximize those savings. To discuss your requirements with our Sales Team please call 080 0075 0075 or via email. |
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| Automated Support |
The Automated Support System informs our clients on progress of their support queries, an email being issued at the various stages of the investigation into their enquiry.
The Support Web Page logs support issues directly into our database for the attention of the Support Team, saving time and speeding up the resolution of an enquiry. |
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| IVR Services |
The VoIPPresence Hosted Phone System can be used for an extensive array of General IVR applications but with the cost savings and ease of maintenance provided by Outsourcing.
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Business Cost Saver?
Most people in Business are well aware that VoIP Technology is capable of delivering significant Communications’ cost reductions for both inbound and outbound calls, with zero cost possible for internal calls. Business has been quick to see the benefits...
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